Candle is seeking a Helpdesk Consultant to join a leading telecommunications giant based in Sydney's CBD. This is in an initial 12 month contract with view to permanency/extension.
 
As Helpdesk Analyst, you will provide product and service solution consultancy to Managed Customers for the resolution of activation and/or assurance inquiries for a range of complex products and services solutions available to the customer.    
 
Essential Skills and Experience -

• Experience in a similar role.
• Advanced MS Office, Windows XP and/or Windows 7 experience
• Previous job logging or CRM tool experience
• Experience/knowledge of testing, faults, VOIP and advantage
• Be available for shift work (7am - 7pm Monday - Friday)
• Information Technology Certificate/Degree is desirable
• Experience working in an ITIL environment is an advantage
• Understanding of Network Protocols

 If you match the above essential skills and experience and are looking for a new role, which offers great benefits & ongoing training, please send your enhanced CV Barbara Flynn.
 
*Sponsorship is NOT available for this role* 
  
Please quote Job Reference SYDCSC_BF28354 when applying for this role.